The Progressive Wage Mark (PW Mark) is an accreditation scheme under the Ministry of Manpower (MOM) that recognises eligible firms that pay progressive wages to lower-wage workers. The PW Mark Administration Office is a new unit set up by SBF to serve as the public-facing administrative body for the PW Mark, maintain the administrative processes PW Mark certification, and conduct engagement and outreach activities to generate awareness of the PW Mark among the business community.

Job Responsibilities

• Account manage a group of companies and handle the end-to-end process of application, renewal, approval/rejection, appeal by the companies
• Maintain and update the database of certified companies
• Handle day-to-day queries on PW Mark and related matters, collate key issues, and escalate cases for review where necessary
• Support the organisation of outreach sessions and development social media content to create awareness, understanding and recognition for PW Mark
• Assist in ensuring that portal is functional and well-maintained

Requirements

• At least 4 years of working experience in Project Management, Customer Engagement or a related field
• Good interpersonal and communication skills an ability to engage diverse stakeholders
• Good written and oral communication skills, as well as analytical and decision-making skills
• Team player who is able to contribute both individually and as a team
• Proficient in Microsoft Office applications, principally MS Excel/Spreadsheets in areas such as vlookup, pivot table and charts etc